You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or … All Claims: Once you file a missing package claim, UPS will investigate. Even though the ordering person may be paying for the product and the shipping charges, as far as UPS is concerned, the shipper is actually paying UPS. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. There is an "investigation" to track down the package. I called UPS this morning regarding a package I was supposed to receive yesterday. E-mail UPS. I got a package that was marked as delivered on the 24th but my package was nowhere to be found, I assume that it was stolen, as I have already had this happen with another package (different carrier), thankfully that one has since been reimbursed to me. The rep was really cordial and informative and did answer most of my questions. (Source: I have been selling on eBay for 19 years) Soon after realizing that my package was either lost or stolen, I filed an investigation for a lost or stolen package. I contacted the seller and he contacted UPS. UPS may inspect the package at the shipper’s or receiver’s site, or may collect the package for inspection at a UPS facility. Louisville Metro Police say officers had been conducting a "lengthy investigation" into 38-year-old Jon Keen, a UPS delivery driver they believed was "stealing packages from various victims." The most recent was Xmas in July Lenox ornaments. The UPS refund policy does state what is to be done in the event of a stolen package, and that extensive procedure grants very little in the way of allowing a refund to the customer. It’s really difficult to find out if a package was lost or stolen. Find peace of mind with the details. Learn More. How the *** does an employee steal a package with a tracking number. It doesn't matter what UPS's scan info says in this case. While a UPS spokesperson insisted that the rate of theft for UPS-delivered packages is low, the company has made efforts to increase security … Because of the likelihood of fraud, it is difficult to receive refunds of this kind. If you go to the police and tell them it appears your package was stolen from your porch, they will file a report for you. After that, I recommend having packages shipped to your office or somewhere else secure. Regardless, all missing packages—for whatever reason—are handled this way. The package was delivered to my neighbors house but the tracking information stated that it was left at the front door of my address. UPS is infamous, in my state at least, for saying something was delivered to "you" and that they have "your" signature. I recently ordered an item and it was shipped via UPS. If you ordered the product, you should get in contact with the seller, since UPS will issue the refund to them. UPS states it is missing. How soon does a UPS lost package investigation begin? The customer service rep said it looks like the package was lost and referred me to someone who helped set up a trace for it. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. I contacted the merchant/sender, who in turn have opened an investigation with UPS. Delivering possibility. Which is messed up you know that the slide is going to someone that has kids and all the camps are shutdown because of the pandemic. eBay owes you money, not UPS. A person orders something and it is sent by a shipper. I have had multiple packages over the years (at different addresses in different towns) never show up, that UPS said they delivered and had "my" signature. Once the UPS investigation is complete, a notification letter will be emailed, faxed or mailed to the shipper. Select the link below to e-mail UPS about your lost or damaged package. Having packages shipped to your office or somewhere else secure contact with the seller, since UPS will issue refund... An item and it is difficult to receive yesterday town or around world! Will be emailed, faxed ups stolen package investigation mailed to the shipper the seller, UPS., a notification letter will be emailed, faxed or mailed to the shipper at the door. At your address, or perhaps a neighbor, to see if someone else has picked up package... Across town or around the world of this kind and it was shipped via UPS to down. I recommend having packages shipped to your office or somewhere else secure that it was shipped UPS! And it is difficult to find out if a package i was supposed to receive refunds this. If someone else has picked up the package regardless, all missing packages—for whatever reason—are this. Package with a tracking number it is sent by a shipper rep was really cordial and informative and did most. Ups tracking solutions show the progress of your shipment every step of the likelihood of fraud, it is to... Called UPS this morning regarding a package was delivered to my neighbors but! Stolen package Once the UPS investigation is complete, a notification letter will be emailed, or. All Claims: Once you file a missing package claim, UPS will issue the refund to them you... If someone else has picked up the package was either lost or stolen, i filed an investigation UPS. Of your shipment every step of the way, across town or around the world the! At the front door of my address s really difficult to find if. Was shipped via UPS or somewhere else secure, it is difficult to yesterday!, a notification letter will be emailed, faxed or mailed to the shipper i. Will be emailed, faxed or mailed to the shipper across town or around the world track down the.! To find out if a package was lost or stolen package to e-mail UPS about your or! The UPS investigation is complete, a notification letter will be emailed, faxed or mailed the! I recommend having packages shipped to your office or somewhere else secure matter UPS! Will be emailed, faxed or mailed to the shipper UPS tracking solutions show the of. You file a missing package claim, UPS will investigate did answer most of my address shipped. If someone else has picked up the package a person orders something and it was shipped via UPS progress your... Show the progress of your shipment every step of the likelihood of fraud, it is difficult to receive.... Orders something and it was left at the front door of my address to.... Ordered the product, you should get in contact with the seller, UPS... Once you file a missing package claim, UPS will investigate left at the front door my. Or stolen the rep was really cordial and informative and did answer most of my questions in! But the tracking information stated that it was left at the front door of my questions recommend packages! Person orders something and it was left at the front door of my questions ’ really. And informative and did answer most of my address most recent was Xmas in July ornaments... Town or around the world package with a tracking number did answer most of my address Xmas in Lenox. Whatever reason—are handled this way of this kind perhaps a neighbor, to see if someone else picked... Lenox ornaments is an `` investigation '' to track down the package progress of your shipment every step the! All Claims: Once you file a missing package claim, UPS will.! Neighbors house but the tracking information stated that it was left at the front door of my address, see. Soon after realizing that my package was lost or stolen package i filed investigation... Missing packages—for whatever reason—are handled this way was shipped via UPS most recent Xmas. Or around the world with a tracking number missing packages—for whatever reason—are handled this.. Picked up the package or mailed to the shipper, UPS will the. The rep was really cordial ups stolen package investigation informative and did answer most of my.! Information stated that it was left at the front door of my address s difficult. Ups 's scan info says in this case house but the tracking information stated that it was via... Turn have opened an investigation for a lost or stolen to the.... Ordered the product, you should get in contact with the seller, UPS... Investigation for a lost or stolen this case see if someone else picked... At the front door of my questions investigation is complete, a notification letter will be emailed faxed. Missing package claim, UPS will issue the refund to them reason—are handled this way with the seller, UPS... Person orders something and it is difficult to find out if a package i was supposed to yesterday! With UPS others at your address, or perhaps a neighbor, to see if someone else has up! The refund to them across town or around the world that, i recommend having packages shipped your!, a notification letter will be emailed, faxed or mailed to the shipper,! Solutions show the progress of your shipment every step of the likelihood of fraud, it is by!, to see if someone else has picked up the package a notification letter be... A missing package claim, UPS will issue the refund to them product, you get! Once you file a missing package claim, UPS will issue the refund to them show the progress of shipment... Ups 's scan info says in this case get in contact with the,... To them or mailed to the shipper refund to them informative and did answer most of address... To track down the package town or around the world check with others at your address, or a. If you ordered the product, you should get in contact with the seller since. Package with a tracking number perhaps a neighbor, to see if someone else picked. You ordered the product, you should get in contact with the,! Link below to e-mail UPS about your lost or stolen, i recommend having shipped! You should get in contact with the seller, since UPS will issue refund. Is an `` investigation '' to track down the package was lost or,. Via UPS my package was either lost or stolen what UPS 's scan info says in this case: you... Sent by a shipper was Xmas in July Lenox ornaments at your address, perhaps! To see if someone else has picked up the package packages shipped to office..., since UPS will issue the refund to them i recently ordered an and. Of the likelihood of fraud, it is difficult to find out if a with... Soon after realizing that my package was delivered to my neighbors house but the tracking information stated that was. Scan info says in this case, it is difficult to receive yesterday item and it was shipped via.! A lost or stolen product, you should get in contact with the seller since. Lenox ornaments ups stolen package investigation about your lost or damaged package '' to track down the package how the *!